Shipping policy
We make every effort to process and deliver your orders efficiently as soon as possible. This policy explains our order processing, delivery timelines, international shipping, and parcel-related responsibilities.
Shipping Charges Within Pakistan
- A standard shipping fee of Rs. 200 applies to orders across Pakistan.
- Free shipping is available on orders above Rs. 3,500.
- Shipping charges, where applicable, will be displayed at checkout.
Order Confirmation & Processing
After placing an order, our team will review the provided details and contact you for confirmation, if required.
- Orders are processed within 24–48 hours after confirmation.
- Once your order has been dispatched, you will receive a tracking number via SMS or email, where available.
- Please keep your order number and tracking details safe for future reference.
Delivery Across Pakistan
We deliver orders throughout Pakistan through our courier partners.
- Within-region areas: Estimated delivery time is 1–2 business days after dispatch.
- Out-of-region areas: Estimated delivery time is 2–4 business days after dispatch
These delivery timelines are estimates and may be affected by public holidays, weather conditions, security situations, remote locations, or courier-related delays.
Shipping Address
Orders are delivered to the shipping address provided at checkout. Customers are responsible for entering accurate and complete delivery information, including the recipient’s name, address, and contact number.
Leeon Paris is not responsible for orders that are delayed, returned, or misdirected due to an incorrect or incomplete address entered at checkout.
If an error occurs on our end, we will take responsibility and arrange a replacement shipment at no additional cost, subject to order verification.
Lost, Damaged, or Missing Parcels
We take appropriate care when packing and dispatching orders. If your parcel appears to be lost, damaged, or tampered with during delivery, please contact us as soon as possible.
To help us investigate the issue, you may be asked to provide:
- Your order number
- Parcel or tracking details
- Photographs or videos of the damaged packaging or product, where applicable
- Parcel will be returned on the address: 202 R.B Bhaiwala sugar mill road near nishatabad qabristan Faisalabad, Phone#: 03111322555
We will coordinate with the relevant courier partner and assist you in resolving the matter. Any replacement or refund will be handled after reviewing the circumstances and the courier’s investigation, where required.
