Refund policy

Customer satisfaction and product quality are our priorities. We accept returns or exchanges under the conditions outlined below.

Eligibility for Return or Exchange

You may request a return or exchange within 7 days of receiving your order if:

  • The product is damaged, defective, incorrect, or received in an unsuitable condition.

  • The product is unopened, unused, and remains in its original packaging.

  • The product seal and packaging are intact.

For hygiene and safety reasons, opened or used skincare and personal-care products are generally not eligible for return or exchange. However, if you experience an issue after opening the product, please contact us so our customer-care team can guide you.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery.

  • Share your order number and clear pictures or videos of the product and packaging within an hour of receiving product.

  • Our team will review the request and guide you through the next steps.

  • If the issue is confirmed to be our responsibility, we may offer a replacement or another suitable resolution at no additional product or shipping cost.

Change-of-Mind Returns

If you simply change your mind about an unopened product, you may request a return within 7 days of receiving the order, provided the product remains unused, sealed, and in its original condition.

Return shipping charges may apply, and the applicable amount may be deducted from the refundable amount.

Refunds

Once the returned product is received and inspected, we will notify you of the approval or rejection of your request.

Approved refunds will be processed through the available payment method, such as bank transfer, Easypaisa, or JazzCash. The processing time may vary depending on the selected payment method.

Original shipping charges, if any, may be non-refundable unless the return is due to an error on our part.

Non-Returnable Purchases

  • Products purchased through another website, marketplace, or an authorized retail partner must be returned according to the return policy of the platform or store from which they were purchased.

  • Items purchased during promotional or sale campaigns may be subject to special return or exchange conditions, which will be communicated at the time of purchase.

How to Request a Return or Exchange

To initiate a request, contact us at:

  • Email: contact.leeon@gmail.com

  • Phone/WhatsApp: 03111322555